City Backpack

Zipper broke after 2 years. Won’t buy again.

This was a great backpack for lugging my macbook and accessories to & from work, however, the front zipper broke within the first month and the main zipper broke soon after. I would expect a higher quality from such an expensive item.

I bought this as a present for my boyfriend. He loves it! He has another backpack but it's too old and he wanted to have a new one.

An excellent purchase

this is an amazing backpack great great great great

I've been using this bag-this particular model-for over decades. For myself, and sometimes I gifted this one to my friends because I liked it - good design, practical, and durable.



Earlier this year, I ordered another one as the zipper went bad (again), and when I received the package, I realize they removed one of the spaces at the front bottom. I felt deceived, because the bag looked exactly like the one I’ve been using on the promotional photos.



So I sent this email, simply saying that I am truly disappointed that you guys have modified this model without telling the customer, and plus it’s a bit unfair that you guys implies that the bag maintains the exact same feature on the profile photo.



And this person from the customer service (I wouldn’t say her name here), answered that “Alright, we’ll help your return process” without any further explanation. To me that almost sounded like go f**k yourself, but I decided to ignore your rudeness because I didn’t want to make extra trouble over just a bag. And Today, you guys wanted me to write a review ‘while it’s still fresh’, so here you go: I wouldn't say go f**k yourself, but consider doing a better job next time.