Items purchased through incase.com
- We guarantee all merchandise purchased through incase.com.
- If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund.
- Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
- No refunds after 30 days.
- All sales are final for the Incase x Parabellum products.
To return an item purchased through incase.com
Pack the item in the original packaging and shipping box, if possible.
Include the original packing slip or copy of the receipt and reason for the return.
- Print a pre-paid shipping label at http://incase.upsrow.com/ and drop off at your local UPS service location. Or, label the package with the following address and ship via carrier of your choice.
6001 Oak Canyon
Irvine, CA 92618
Send your order number and tracking number to firstname.lastname@example.org
Incase warrants our products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. Please see our warranty for further details.
Items purchased through other retail locations
We do not offer returns or exchanges on products purchased at locations other than incase.com. However, we will replace a damaged item per our warranty policy. Complete a claim form and customer support will contact you directly.