Items purchased through

  • We guarantee all merchandise purchased through
  • If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for a refund.
  • Please note that we do not do exchanges. It is easier and faster to just return the item to us and place a new order at your convenience.
  • No refunds after 30 days.

To return an item purchased through

  1. Pack the item in the original packaging and shipping box, if possible.

  2. Include the original packing slip or copy of the receipt and reason for the return.

  3. Print a pre-paid shipping label at and drop off at your local UPS service location. Or, label the package with the following address and ship via carrier of your choice.
    Incase Designs
    Attention: Returns
    14351 Pipeline Ave.
    Chino, CA 91710

Send your order number and tracking number to

Incase warrants our products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. Please see our warranty for further details.

Items purchased through other retail locations

We do not offer returns or exchanges on products purchased at locations other than However, we will replace a damaged item per our warranty policy. Complete a claim form) and customer support will contact you directly